FAQ

Shipping

For standard U.S. orders, the processing time is up to 2 business days after the order is received. All orders placed after 12PM EST or on weekends or holidays will begin processing the following business day.

• Standard Shipping (4-8 Business Days) is $7.00 or free on orders $100+.
• Express Shipping (2-3 Business Days) is $17.00.
• Overnight Shipping (1 Business Day) is $28.00.

For International orders, the processing time is up to 4 business days after the order is received. All orders placed after 12PM EST or on weekends or holidays will begin processing the following business day.

• Standard Shipping (time varies by destination country) is $15.00 USD.

For orders that include monogramming, please allow 7-10 additional business days for embroidery and processing.
Your tracking number can be found in your shipping confirmation email, or you may view your order and shipping information by signing into your Eberjey account.
• New Year's Day
• Martin Luther King Jr. Day
• President’s Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veteran’s Day
• Thanksgiving Day
• Christmas Day
For U.S. orders, taxes may be applicable and vary depending on the shipping destination.

For international orders, duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.

Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.
Yes! To ship internationally, we've partnered with Global-E. Global-E is a trusted global ecommerce vendor whose solution allows Eberjey to provide the best possible user experience to our international customers.

Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
If you believe your package is lost, email us right away at hello@eberjey.com so that we can take care of it as quickly as possible. Please report lost packages to us within 7 business days of the original delivery date.

Kindly note if a package has been delivered to the correct shipping address that was provided at checkout and/or has been signed for upon delivery, we cannot be held responsible for that package.
We do our best to ship your exact order as submitted, however due to stock availability, some items may not ship with your order. You will be notified as soon as possible and will not be charged for unfulfilled merchandise.

Placing an item in your shopping cart does not ensure its availability when you are ready to complete your purchase, and all orders are subject to product availability.
Processing time for Standard orders may vary, however, we do guarantee your order is delivered within the shipping window selected. Express and Overnight orders are processed the same day, if received by 12PM EST, Monday - Friday. Orders placed after 12PM EST or on weekends will begin processing the following business day. For orders that contain monogramming, allow 7 - 10 additional business days for embroidery and processing.

Returns & Exchanges

For U.S. orders, you can find our detailed return policy here.

For international orders, you can find our detailed return policy here.
For U.S. orders, to begin your FREE return or exchange, please click here.

For international orders, to begin your return, please click here.

Kindly note our website can only accept online returns or exchanges for items purchased on eberjey.com.
If you would like to return a gift, please click here.

For international orders, to begin your return, please click here.

Kindly note our website can only accept online returns or exchanges for items purchased on eberjey.com.
Returns are processed shortly after being dropped off at a FedEx location (U.S. only). If it’s been longer than 10 business days (confirm by checking your return shipment tracking), please contact us at hello@eberjey.com. You'll receive an email once your return has been processed.

Kindly note that once the refund is processed, it could take up to 10 additional business days for the refund to post on your credit or debit card. If your refund is not reflected on your bank card within 10 business days of your refund confirmation, please contact your bank.
Yes, you may return online orders to any of our Eberjey retail boutiques. You can find the addresses of our stores here.
All items (except opened panties, beauty products, and monogrammed PJ’s) that follow existing return guidelines are eligible for return.

Orders

Orders can be placed by signing up for an account or simply checking out as a guest. We accept all major credit cards and services such as PayPal, Amazon Pay, Apple Pay, and Klarna.

For international orders, using the flag icon in our navigation menu, select your ship to country and desired currency in order to see translated pricing. At checkout, you’ll also have the option of changing the displayed language.
Once orders are placed, they are quickly transmitted to our warehouse for processing, which prevents us from making changes. For U.S. orders, your order will be shipped and can be returned for free.
Yes. Please call 877 323 7539 to speak with one of our personal shoppers, who will make recommendations, provide you with product information, and answer any questions you may have. Please have your jean size available, along with your bust, waist, and hip measurements so we may be able to help you as efficiently as possible.
We will honor price matching for authorized online Eberjey retailers with active links to the product in the same color, size, and style at the time of purchase.

To request a price match, please email us at hello@eberjey.com. Our policy requires the following information in order to verify a price match:

• Must be on merchandise of identical style, color, and size advertised as in stock on the authorized retailer's website.
• Merchandise cannot be final sale on the retailer’s website.
• This cannot be combined with other sales or promotions.
• The retailer's discount must be visible on their website.
If you recently purchased an item that is now on sale, we allow a price adjustment only if the item was purchased within the last 20 days. Please contact us at hello@eberjey.com to request.
You can find Klarna FAQs here.

Account

Please click here to create an account.
You can update your marketing email preferences at the bottom of the last marketing email you received by clicking the links to Update Preferences and Unsubscribe. If you have also received physical mail, please send an email to privacy@eberjey.com with that address to remove it from our database.

Give $25, Get $25

Think your friends will love Eberjey as much as you do? Send them a $25 referral code to use on their first Eberjey order of $75+ using this form. Once they’ve completed their order, you will also receive $25 to redeem on any future $75+ order. Refer as many friends as you’d like and receive a $25 reward for each friend who makes their first $75+ purchase using your unique code. Kindly note, referral discounts are not stackable — only one $25 code may be applied per $75+ order and are only valid for 12 months from purchase date.

Kindly note, at this time, only U.S. based shoppers are eligible for the referral and rewards programs.
Once your friend successfully redeems their $25 discount (on their first $75+ order), you will receive an email with a $25 code for yourself to redeem on any future order of $75+. Simply copy the code that’s emailed to you and apply it at checkout. Kindly note, in order to be eligible for the program, the friend you’re referring must be first-time Eberjey customer.
Welcome to Eberjey! Simply click the link in the referral email to receive $25 off your first $75+ order on eberjey.com. You will be redirected to our website, where you can also copy your code and then paste it at checkout. Kindly note, the referral code will only be valid on your first eberjey.com order of $75 or more. Also, please keep in mind that discount codes cannot be combined.
Yes, and we appreciate your support in helping to grow the Eberjey community. As long as the person you’re referring is new to eberjey.com, feel free to refer as many friends as you’d like! Every time someone you refer uses your unique referral code to place their first order of $75+, you get $25 off your next order of $75+, too.

Rewards Program

Simply create an account here and enter your name, email, password, and birthday. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our latest drops.

If you currently have an Eberjey account, you’ve already been enrolled in our rewards program so all you need to do is sign in and start earning points.

Kindly note, at this time, only U.S. based shoppers are eligible for the referral and rewards programs.
No, signing up is free and it will never cost you anything to earn points.
We took care of that for you, all customers with an active Eberjey account were automatically enrolled in our rewards program. We’ve also retroactively rewarded you with points for any purchases made since September 2021.
Contact customer service by emailing hello@eberjey.com and our team will be happy to assist you with merging your accounts.
Our program is a tiered program that allows members to earn more rewards the more they engage with us. Members also receive points for each purchase which can then be redeemed toward the cost of future purchases. You can view the full list of perks on our rewards page here.
The rewards page is your roadmap to all your points and perks. After you've signed in, you can access your information by visiting here.
As an Insider, you earn 1 point for every dollar you spend. For example, if you spend $100, you'll earn 100 points.

If you’re in the VIP tier, you earn more points at a quicker rate ($1 = 1.5 points). For example, if you spend $100, you'll earn 150 points.

In either scenario, once you’ve earned 200 points, you can redeem for $20.
When you are signed into your account, the rewards page will list all of your rewards. Your current tier and perks will be highlighted with a box around it.
Unfortunately, you will not be able to earn or apply rewards points toward purchases in-store. We are working to link our stores with our online site in the future.
No, that’s the best part about being a rewards member. You will always have an opportunity to earn more points by shopping with us and through engaging with our brand and community online.
No, points are only earned on the value of order subtotal, before taxes & fees are calculated.
Yes, if not redeemed within your rolling year, your points will expire.
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.
Unfortunately, if your last purchase qualified you to enter VIP status but you later decide to return that purchase, you will go back to Insider status (and you will lose any points you accrued from the new purchase).
Double-check you were signed into your account and didn’t accidentally check out as a guest. You must be signed in when making purchases to earn points. If you have done this in error, contact us at hello@eberjey.com.

You will not receive points if you return your purchase or if your purchase is canceled for any reason.

There may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account.

Gifting

For the most accurate size recommendation, please click on "Find Your Size" on the product page for every style.
All shipments include a packing list without prices that can be used as a gift receipt.
We offer customized gift notes which can be added to your order on the cart page (U.S. orders) or at checkout (international orders).

Currently, we do not offer gift wrapping. Please check back soon.
We provide a 20% off 25 items or more on corporate purchases, including client and partner gifts, brand activations and mailings, employee appreciation, holiday gifting, and press and influencer events. Please contact us at corporateorders@eberjey.com for assistance from our dedicated corporate gifting concierge.
Currently, Eberjey gift cards are not available online. Please note, Eberjey is not responsible for lost or missing gift cards.
There are physical cards with 16-digit codes only available at our retail stores. If you received a physical gift card purchased in one of our boutiques and would like to use it online, please call 877 323 7539.
Simply copy the code from the email you received with the gift details and enter it in the Gift Card area of the checkout page.

Bridal & Special Events

We happily offer a 15% discount on group orders of 6 to 9 units of the same item. We also offer a 20% discount on bulk orders of 10 units or more of the same item. Kindly note bridal discounts can only be applied toward a single order of full-price items.

Please email bridal@eberjey.com for more information.
We would love to help with gifting, bridal orders, or other special events. Please email bridal@eberjey.com for more information.
Share your bridal moments with us by tagging @eberjey and using #eberjeybride on Instagram. To be featured in our bridal spotlights, please send your ceremony details, photographer’s name, and high-resolution getting ready photos to bridal@eberjey.com.

By sending us your photos, you are granting us permission to use the photos on our website, email, and social media platforms.

Monogramming

Monogramming is available on select women’s and men’s PJ’s. Embroidery will be centered at the top of the PJ pocket. The thread color will match the piping, apart from PJ's in White and Water Blue, on which thread color will be grey.

All monogrammed PJ's are final sale and cannot be exchanged or returned. Monogramming will add 7-10 business days of processing time.

If you have any questions about monogramming, please contact us before placing your order at hello@eberjey.com. We cannot edit monogramming orders once they have been placed.

Product Care

To maintain the quality of all our products we recommend following the care instructions on the fabric tag located inside your garment. The care instructions are specific to each style and have been created to extend your product’s lifespan.

The best way to care for our pajamas is to hand wash cold and lay flat to dry. Our women’s and men’s TENCEL™ ™Modal PJ’s may also be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors, and then tumbled dry low. Use a warm iron if needed.

Our more delicate lingerie items typically require hand washing and air drying as the best way to preserve the fabrics and fit. Please note that chemicals from harsh cleansers can contribute to the damage of fine lingerie, regardless of whether they are hand washed.

Kindly note we are not responsible for damage that occurs when the recommended care instructions are not followed.