FAQ

Shipping

For standard U.S. orders, the processing time is up to 2 business days after the order is received. All orders placed after 12PM EST or on weekends or holidays will begin processing the following business day.

• Standard Shipping (4-8 Business Days) is $7.00 or free on orders $100+.
• Express Shipping (2-3 Business Days) is $17.00.
• Overnight Shipping (1 Business Day) is $28.00.

For orders that include monogramming, please allow 7-10 additional business days for embroidery and processing.
Your tracking number can be found in your shipping confirmation email, or you may view your order and shipping information by signing into your Eberjey account.
• New Year's Day
• Martin Luther King Jr. Day
• President’s Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veteran’s Day
• Thanksgiving Day
• Christmas Day
Taxes and duties are calculated according to your shipping destination and itemized on the checkout page. Make sure you select your location to view the appropriate calculation based on the delivery address entered.
As of January 8th, 2021, we are no longer able to process international orders. Please visit one of our partners if you would like to place an order for Eberjey products. Our products can be found at:

• Shopbop
• Revolve
• Net-a-Porter
• Hudson Bay
• Selfridges
• Harrods
• Saks Fifth Avenue
• Bloomingdale’s
• Nordstrom
• Neiman Marcus
If you believe your package is lost, email us right away at hello@eberjey.com so that we can take care of it as quickly as possible. Please report lost packages to us within 7 business days of the original delivery date.

Kindly note if a package has been delivered to the correct shipping address that was provided at checkout and/or has been signed for upon delivery, we cannot be held responsible for that package.
We do our best to ship your exact order as submitted, however due to stock availability, some items may not ship with your order. You will be notified as soon as possible and will not be charged for unfulfilled merchandise.

Placing an item in your shopping cart does not ensure its availability when you are ready to complete your purchase, and all orders are subject to product availability.

Returns & Exchanges

You can find our detailed return policy here.
To begin your FREE return or exchange, please click here.

Kindly note our website can only accept online returns or exchanges for items purchased on eberjey.com.
If you would like to return a gift, please click here.

Kindly note our website can only accept online returns or exchanges for items purchased on eberjey.com.
Returns are processed shortly after being dropped off at a FedEx location. If it’s been longer than 10 business days (confirm by checking your return shipment tracking), please contact us at hello@eberjey.com. You'll receive an email once your return has been processed.

Kindly note that once the refund is processed, it could take up to 10 additional business days for the refund to post on your credit or debit card. If your refund is not reflected on your bank card within 10 business days of your refund confirmation, please contact your bank.
Yes, you may return online orders to any of our Eberjey retail boutiques. You can find the addresses of our stores here.
All items (except opened panties, beauty products, and monogrammed PJ’s) that follow existing return guidelines are eligible for return.

Orders

Orders can be placed by signing up for an account or simply checking out as a guest. We accept all major credit cards and services such as PayPal, Amazon Pay, Apple Pay, and Klarna.
Once orders are placed, they are quickly transmitted to our warehouse for processing, which prevents us from making changes.

There is a two-hour window in which you are able to make changes. After that time period, your order will be shipped and can be returned for free.
Yes. Please call 877 323 7539 to speak with one of our personal shoppers, who will make recommendations, provide you with product information, and answer any questions you may have. Please have your jean size available, along with your bust, waist, and hip measurements so we may be able to help you as efficiently as possible.
We will honor price matching for authorized online Eberjey retailers with active links to the product in the same color, size, and style at the time of purchase.

To request a price match, please email us at hello@eberjey.com. Our policy requires the following information in order to verify a price match:

• Must be on merchandise of identical style, color, and size advertised as in stock on the authorized retailer's website.
• Merchandise cannot be final sale on the retailer’s website.
• This cannot be combined with other sales or promotions.
• The retailer's discount must be visible on their website.
If you recently purchased an item that is now on sale, we allow a price adjustment only if the item was purchased within the last 20 days. Please contact us at hello@eberjey.com to request.
You can find Klarna FAQs here.

Account

Please click here to create an account.
You can update your marketing email preferences at the bottom of the last marketing email you received by clicking the links to Update Preferences and Unsubscribe. If you have also received physical mail, please send an email to privacy@eberjey.com with that address to remove it from our database.

Gifting

All shipments include a packing list without prices that can be used as a gift receipt.
Currently, we do not offer gift wrapping or gift notes. Please check back soon.
We provide a 20% off 25 items or more on corporate purchases, including client and partner gifts, brand activations and mailings, employee appreciation, holiday gifting, and press and influencer events. Please contact us at corporateorders@eberjey.com for assistance from our dedicated corporate gifting concierge.
Currently, Eberjey gift cards are not available online. Please check back soon.
There are physical cards with 16-digit codes only available at our retail stores. If you received a physical gift card purchased in one of our boutiques and would like to use it online, please call 877 323 7539.
Simply copy the code from the email you received with the gift details and enter it in the Gift Card area of the checkout page.

Bridal & Special Events

We happily offer a 15% discount on group orders of 6 to 9 units of the same item. We also offer a 20% discount on bulk orders of 10 units or more of the same item. Kindly note bridal discounts can only be applied toward a single order of full-price items.

Please email bridal@eberjey.com for more information.
We would love to help with gifting, bridal orders, or other special events. Please email bridal@eberjey.com for more information.
Share your bridal moments with us by tagging @eberjey and using #eberjeybride on Instagram. To be featured in our bridal spotlights, please send your ceremony details, photographer’s name, and high-resolution getting ready photos to bridal@eberjey.com.

By sending us your photos, you are granting us permission to use the photos on our website, email, and social media platforms.

Monogramming

Monogramming is available on select women’s and men’s PJ’s. Embroidery will be centered at the top of the PJ pocket. The thread color will match the piping, apart from PJ's in White and Water Blue, on which thread color will be grey.

All monogrammed PJ's are final sale and cannot be exchanged or returned. Monogramming will add 7-10 business days of processing time.

If you have any questions about monogramming, please contact us before placing your order at hello@eberjey.com. We cannot edit monogramming orders once they have been placed.

Product Care

To maintain the quality of all our products we recommend following the care instructions on the fabric tag located inside your garment. The care instructions are specific to each style and have been created to extend your product’s lifespan.

The best way to care for our pajamas is to hand wash cold and lay flat to dry. Our women’s and men’s TENCEL™ ™Modal PJ’s may also be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors, and then tumbled dry low. Use a warm iron if needed.

Our more delicate lingerie items typically require hand washing and air drying as the best way to preserve the fabrics and fit. Please note that chemicals from harsh cleansers can contribute to the damage of fine lingerie, regardless of whether they are hand washed.

Kindly note we are not responsible for damage that occurs when the recommended care instructions are not followed.