For standard U.S. orders, the processing time is up to 2 business days after the order is received. All orders placed after 12PM EST or on weekends or holidays will begin processing the following business day.

For orders that contain a monogram, the processing time is 7-10 business days. Your item will then be shipped according to the selected shipping method.

• Standard U.S. Shipping (4-8 Business Days) is $10.00 or free on orders $100+.

• Express U.S. Shipping (2-3 Business Days) is $25.00.

• Overnight U.S. Shipping (1 Business Day) is $35.00.

For International orders, the processing time is up to 4 business days after the order is received. All orders placed after 12PM EST or on weekends or holidays will begin processing the following business day.

• Standard International Shipping pricing and time varies by destination country

Your tracking number can be found in your shipping confirmation email, or you may view your order and shipping information by signing into your Eberjey account.

Yes! To ship internationally, we've partnered with Global-E. Global-E is a trusted global ecommerce vendor whose
solution allows Eberjey to provide the best possible user experience to our international customers.

Once you are in checkout, you will see local payment methods and
calculations for any appropriate shipping, duties, taxes and other customs fees.

If you believe your package is lost, email us right away at hello@eberjey.com so that we can take care of it as quickly as possible. Please report lost packages to us within 7 business days of the original delivery date.

Kindly note if a package has been delivered to the correct shipping address that was provided at checkout and/or has been signed for upon delivery, we cannot be held responsible for that package.

We do our best to ship your exact order as submitted, however due to stock availability, some items may not ship with your order. You will be notified as soon as possible and will not be charged for unfulfilled merchandise. Placing an item in your shopping cart does not ensure its availability when you are ready to complete your purchase, and all orders are subject to product availability.