International Returns

Return Policy  

Eberjey.com will gladly accept your return on all unworn merchandise for a refund within 45 days of the order date. If it has been more than 45 days since your purchase, you will not be able to return the merchandise. 

 

The following items are deemed FINAL SALE and are not eligible for return: 

  • Opened panties 
  • Beauty products 
  • Monogrammed items 

Merchandise must not be worn, altered, or washed, and must have all tags attached. Make sure to try on any bottoms over underwear, without removing the hygienic liner. Swim bottoms are required to have the original hygienic liner intact and panties cannot be opened. Be mindful of makeup, deodorant stains, animal hair, perfume, or other product stains as this will make your return subject to refusal. Eberjey reserves the right, at its sole discretion, to determine if merchandise is considered in salable condition. Items that are deemed not salable will be discarded. Eberjey will not send these item(s) back. 

 

In the event of a manufacturing defect, please email us at hello@eberjey.com within 7 days of receiving your order. All warranty claims are barred if the merchandise was subjected to misuse or improper care. If Eberjey determines that any returned merchandise is not defective, the item will not be sent back to you and will be considered a return. 

 

How To Return Merchandise 

 

To begin your return process, please click here. 

 

We can only accept returns for items purchased on eberjey.com.

 

To initiate your return, enter the order ID (same as order number) and the order confirmation email. Then select the item(s) you wish to return. 

 

Once you click “Submit Return,” you will receive your prepaid DHL return label. Please affix the label to your package, take the package to the nearest drop off location or schedule a pickup, and retain a copy of the tracking number for your records. 

 

Please note we cannot be held accountable for packages that are lost in transit. You will receive email confirmation once your return has been processed. All applicable taxes and/or duties are non-refundable. Please note we cannot refund shipping charges. If a package is returned to sender or refused at destination, all charges related to return shipping will be the responsibility of the purchaser and deducted from the refund amount.

 

Send Returns To: 

Eberjey Returns
3325 NW 70th Ave
Miami, Florida 33122