Refund policy

Return Policy  

Eberjey.com will gladly accept your return on all unworn merchandise for a refund, exchange, or store credit for 30 days from the original purchase date. 

The following items are deemed FINAL SALE and are not eligible for return, exchange, or store credit: 

• Opened panties 
• Beauty products 
• Monogrammed items 
• Gift Cards

Merchandise must not be worn, altered, or washed, and must have all tags attached. Make sure to try on any bottoms over underwear, without removing the hygienic liner. Swim bottoms are required to have the original hygienic liner intact and panties cannot be opened. Be mindful of makeup, deodorant stains, animal hair, perfume, or other product stains as this will make your return subject to refusal. Eberjey reserves the right, at its sole discretion, to determine if merchandise is considered in salable condition. Items that are deemed not salable/ non-Eberjey products will be discarded. Eberjey will not send these item(s) back. 

 

In the event of a manufacturing defect, please email us at hello@eberjey.com within 7 days of receiving your order. All warranty claims are barred if the merchandise was subjected to misuse or improper care. If Eberjey determines that any returned merchandise is not defective, the item will not be sent back to you and will be considered a return.