Softest Sweats Hoodie

Hello Melissa,

Thank you for taking the time to share your honest feedback about our Softest Sweats Hoodie. While we're pleased to hear you found the hoodie very soft, we understand your disappointment regarding the pilling after washing.

The pilling you've experienced is not typical of our Softest Sweats collection, even with proper care. Our customer service team will be connecting with you to address this quality concern and ensure you have a better experience. We value your candid assessment as it helps us maintain our commitment to our product. Thank you again for bringing this to our attention.

Hello Barbara,

Thank you for taking the time to share your feedback about our Softest Sweats Hoodie. We understand your concerns regarding the price point and appreciate your candid thoughts on the matter.

We carefully consider the pricing of each piece in our collection, taking into account the quality of materials, craftsmanship, and sustainable production practices that go into creating each garment. While we strive to offer the best possible value to our customers, we recognize that everyone has different expectations when it comes to pricing. Our Lounge collections, such as the Softest Sweats, you had ordered is sold as separates. However, we do offer PJ Sets, such as our Iconic Gisele PJ Sets, which include both the top & bottom.

We sincerely apologize for the confusion and disappointment regarding your recent order. Please know that we take all customer feedback seriously, as it helps us improve our product descriptions and overall shopping experience.