Hello Melissa,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience with our product. We will thoroughly investigate this issue to identify any potential improvements needed in our manufacturing or care instructions.
We understand the frustration of not receiving a timely response from our customer service team, and we sincerely apologize for this lapse in communication. Please know that we take all reviews seriously, as they help us enhance our offerings and service.
We would be grateful for the opportunity to make this right and restore your confidence in our brand. Thank you again for your patience and for bringing this matter to our attention.