Hello Louisa,
Thank you for taking the time to share your honest feedback regarding our Cozy Time Mock Neck Pullover. We sincerely apologize for the disappointing experience you had with the fabric quality, particularly the premature snagging after just one wear. We understand this falls short of both your expectations and the high standards we set for our products, especially given your previous positive experiences with our brand.
We are especially concerned to hear about the durability issues you've encountered with your travel set, as this is not typical of our garments and certainly not the experience we want our valued customers to have, particularly those who trust us for travel-worthy pieces.
We would be grateful for the opportunity to further investigate this quality issue and make things right. Our customer service team will be reviewing this matter with urgency to resolve this situation and restore your confidence in our brand. Thank you again for bringing this important quality concern to our attention. Your feedback helps us maintain the high standards our customers expect from us.