Cozy Time Mock Neck Pullover

Hello Louisa,

Thank you for taking the time to share your honest feedback regarding our Cozy Time Mock Neck Pullover. We sincerely apologize for the disappointing experience you had with the fabric quality, particularly the premature snagging after just one wear. We understand this falls short of both your expectations and the high standards we set for our products, especially given your previous positive experiences with our brand.

We are especially concerned to hear about the durability issues you've encountered with your travel set, as this is not typical of our garments and certainly not the experience we want our valued customers to have, particularly those who trust us for travel-worthy pieces.

We would be grateful for the opportunity to further investigate this quality issue and make things right. Our customer service team will be reviewing this matter with urgency to resolve this situation and restore your confidence in our brand. Thank you again for bringing this important quality concern to our attention. Your feedback helps us maintain the high standards our customers expect from us.

Hello Tom,

Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and disappointment regarding your recent order.

We understand your frustration, as such a discrepancy between the expected and received items can be quite disheartening, especially given the premium price point. Please know that we take all customer feedback seriously, as it helps us improve our product descriptions and overall shopping experience.

We would be grateful for the opportunity to make this right and restore your confidence in our brand. Our customer service team will be happy to assist you in facilitating a return or exchange to ensure you receive the full ensemble you had envisioned. We appreciate your patience as we work to resolve this issue to your satisfaction.